LATEST ISO-IEC-20000-FOUNDATION EXAM TESTKING | ISO-IEC-20000-FOUNDATION DUMP

Latest ISO-IEC-20000-Foundation Exam Testking | ISO-IEC-20000-Foundation Dump

Latest ISO-IEC-20000-Foundation Exam Testking | ISO-IEC-20000-Foundation Dump

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  • A. Service level management
  • B. Service availability management
  • C. Configuration management
  • D. Capacity management

Answer: D


NEW QUESTION # 20
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. Top management
  • B. A consultancy organization
  • C. Any process owner
  • D. The Registered Certification Body

Answer: A


NEW QUESTION # 21
What is an example of a requirement for the service management objectives?

  • A. They should be left unchanged, even if services change
  • B. They should be consistent with the service management policy
  • C. They should be easy to realize
  • D. They should be shared with the customers

Answer: B


NEW QUESTION # 22
How can an organization determine the effectiveness of the service level management process?

  • A. By reporting on all incidents
  • B. By defining service levels
  • C. By checking contracts with suppliers
  • D. By monitoring service level targets

Answer: D


NEW QUESTION # 23
What is the relationship between ITIL and ISO/IEC 20000?

  • A. They have similar management systems
  • B. They are aligned
  • C. ISO/IEC 20000 is based on ITIL
  • D. Both use the same Plan-Do-Check-Act methodology

Answer: A


NEW QUESTION # 24
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